Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth of the community, and contribute to business development.

Key responsibilities:

User-centred design

·       Scope and deliver components of end-to-end user research activities in a variety of programme contexts

·       Recommend and execute appropriate user research activities based on project needs

·       Create and maintain phase-appropriate user research deliverables

·       Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication

·       Respond to challenges, supporting the team to reach a resolution

·       Support clients through all phases of the design process, from ideation to implementation

Stakeholder management

·       Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and in UCD

·       Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery

·       Show commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services

·       Raise blockers or risks within the delivery for the team, supporting the delivery manager (or project lead) to resolve these

Business development

·       Play a supporting role in creating persuasive business proposals

·       Apply UCD and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations

Community Development:

·       Contribute to the evolution of Mastek’s user-centred design and consulting strategy

·       Support the development of propositions and ‘points of view’ for applying design thinking approaches in new markets and clients

·       Support the development of the community, applying Design Operations principles

Requirements:

Experience:

·       At least 7 years of relevant user research experience within agile teams and complex programmes

·       Demonstrated application of user research methods and tools

·       Proven experience in conducting user research and translating findings into actionable insights

·       Experience in consultancy

·       Mentoring experience of UCD/research teams

·       Familiarity with GDS standards and assessments and experience of running Discoveries to GDS/NHS Service Standard

·       Sector experience in healthcare is a bonus

Skills:

·       Strong stakeholder management and communication skills, with the ability to gain buy-in for approach

·       Strong facilitation skills for both remote and in-person workshops, meetings and research sessions

·       Ability to manage complex, ambiguous projects and organizational dynamics

·       Skills and experience in related disciplines such as service design, and content/communication design are a plus