Mastek is seeking a Senior User Researcher to join our dynamic and growing UserCentred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth of the community, and contribute to business development.

Key responsibilities: User-centred design

• Scope and deliver components of end-to-end user research activities in a variety of programme contexts

• Recommend and execute appropriate user research activities based on project needs

• Create and maintain phase-appropriate user research deliverables

• Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication

• Respond to challenges, supporting the team to reach a resolution

• Support clients through all phases of the design process, from ideation to implementation Stakeholder management

• Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and in UCD

• Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery

• Show commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services

• Raise blockers or risks within the delivery for the team, supporting the delivery manager (or project lead) to resolve these Business development

• Play a supporting role in creating persuasive business proposals

• Apply UCD and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations Community Development:

• Contribute to the evolution of Mastek’s user-centred design and consulting strategy

• Support the development of propositions and ‘points of view’ for applying design thinking approaches in new markets and clients

• Support the development of the community, applying Design Operations principles Requirements: Experience: Demonstrable user research experience within agile teams and complex programmes

• Demonstrated application of user research methods and tools

• Proven experience in conducting user research and translating findings into actionable insights

• Experience in consultancy

• Mentoring experience of UCD/research teams

• Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries and Alphas to GDS/NHS Service Standard

• Sector experience in healthcare is a bonus Skills:

• Strong stakeholder management and communication skills, with the ability to gain buy-in for approach

• Strong facilitation skills for both remote and in-person workshops, meetings and research sessions

• Ability to manage complex, ambiguous projects and organizational dynamics

• Skills and experience in related disciplines such as service design, and content/communication design are a plus