Mastek is seeking a User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders.

Key Responsibilities:

User-centred Design Projects

· Design and execute comprehensive user research approaches tailored to project objectives.

· Develop insightful, phase-specific deliverables that guide product and service design.

· Communicate complex research findings and project scopes clearly to diverse audiences, ensuring strategic alignment.

Stakeholder Engagement

· Cultivate strong relationships with client teams, promoting understanding and buy-in for user-centred methodologies.

· Mentor stakeholders in UCD practices, enhancing organisational capabilities.

· Identify and propose innovative solutions and cross-sell opportunities, contributing to business growth.

Business Development

· Collaborate on crafting compelling proposals that integrate UCD principles.

· Apply agile and UCD methodologies to bid processes, aligning with client visions.

Community Development

· Contribute to shaping Mastek’s UCD strategy and market propositions.

· Engage in developing the internal UCD community, fostering innovation and collaboration.

Qualifications:

Experience:

· Demonstratable experience in agile user research within complex programs.

· Proven track record of translating research into insights and solutions.

· Experience with GDS/NHS service standards is highly beneficial, particularly in healthcare contexts.

Skills:

· Strong stakeholder management and communication abilities.

· Proficient in facilitating both virtual and physical collaborative sessions.

· Adept at navigating and clarifying complex, ambiguous project landscapes.

· Competence or interest in service and content/communication design enhances candidacy.

Employee Benefits:

· Competitive salary with performance-related bonuses

· Professional development budget and resources

· Choice of technological equipment (MacBook/Windows laptop)

· Flexible working arrangements (remote or office-based)

· Comprehensive healthcare and pension benefits

· Opportunity to engage with diverse, high-impact projects