Mastek is seeking a Senior User Research Consultant to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user research methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology in your approach to transformation and the design of services.  As a Senior Consultant, you will drive the development of our User-Centred Design strategy, mentor or line manage junior team members, and contribute to business growth.

Key Responsibilities:

User Research Planning and Execution:

• Design, plan, and conduct user research activities to gather insights into user behaviours, needs, and motivations.
• Utilize a variety of research methods, including interviews, surveys, usability testing, and observational studies, as appropriate for the context.
• Synthesize research findings into actionable insights and communicate them effectively to stakeholders.
• Advocate for the inclusion of insights into the design and development of services.
• Experience of running Discoveries to GDS/NHS Service Standard.

Stakeholder Management:

• Effectively manage and communicate with stakeholders at all levels, ensuring alignment and buy-in.
• Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation.

Business Development:

• Identify and pursue new opportunities with existing and new clients.
• Shape and articulate persuasive business proposals.
• Lead on applying User-Centred Design and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations.

Practice Development:

• Contribute to the evolution of Mastek’s User-Centred Design and consulting strategy.
• Developing propositions and ‘points of view’ for applying design thinking approaches in new markets and clients.
• Mentor junior team members and lead community development activities.

Requirements:

Experience:

• Relevant user research experience within agile teams and complex programmes
• Demonstrated application of user research methods and tools.
• Proven experience in conducting user research and translating findings into actionable insights.
• Experience in consultancy or leading internal projects.
• Coaching, mentoring, or management experience of UCD/research teams.
• Familiarity with GDS/NHS service standards and assessments.
• Sector experience in healthcare is a bonus.

Skills:

• Strong stakeholder management and communication skills, with the ability to gain buy-in for approach.
• Strong facilitation skills for both remote and in-person workshops, meetings and research sessions.
• Ability to manage complex, ambiguous projects and organizational dynamics.
• Skills and experience in related disciplines such as service design, and content/communication design are a plus.