This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. Key responsibilities:User-centred design Scope and deliver components of end-to-end user research activities in a variety of programme contextsRecommend and execute appropriate user research activities based on project needsCreate and maintain phase-appropriate user research deliverables Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication Respond to challenges, supporting the team to reach a resolutionSupport clients through all phases of the design process, from ideation to implementationStakeholder managementEffectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and in UCDUpskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and deliveryShow commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling servicesRaise blockers or risks within the delivery for the team, supporting the