• Job Location - Bangalore for all the roles. 3 days from the office and location is Manyata Tech Park.

• We are seeking immediate or early joiners.

• Experience - 6-8+ years 

Quality Assurance – Agentic AI & Chat (Sierra)

• · Deliver quality assurance across Sierra (agentic AI chatbot) and the Service Cloud chat channel

• · Focus areas:

• · Functional, regression, and integration testing across chat workflows

• · End-to-end testing of AI agent conversational flows

• · AI/chatbot-specific testing, including:

• · Hallucination detection and validation

• · Response accuracy and intent matching

• · Edge case and adversarial input testing

• · Conversation flow integrity and fallback behavior

• · Test automation development and maintenance

• · Improve test coverage and reduce manual testing effort over time

• · Ensure production readiness and QE sign-off for every release