Solution Architect – CRM Oracle CX (Functional)

12 to 15 Years

India

The Solution Architect – CRM Oracle CX (Functional) will be responsible for designing and governing end-to-end Oracle CX/CRM solutions that align with business objectives and enterprise architecture standards. The role will focus on translating business requirements into scalable, secure, and high-performing Oracle CX architectures across sales, service, marketing, and customer experience domains. Candidate must have relevant experience of 12 to 15 Years.

- Lead the functional solution design for Oracle CX/CRM implementations, upgrades, and transformations.
- Translate complex business requirements into robust Oracle CX architectural blueprints and functional designs.
- Define end-to-end solution architecture across Oracle CX modules (e.g., Sales, Service, Marketing, CPQ, Loyalty) and integrations with upstream/downstream systems.
- Conduct requirement workshops with business and IT stakeholders to capture, validate, and prioritize functional needs.
- Provide architectural governance and review of functional designs, configurations, and customizations to ensure alignment with best practices.
- Collaborate with technical architects, integration teams, and data architects to define integration patterns, data flows, and security models.
- Create and maintain solution design documents, process flows, use cases, and configuration workbooks for Oracle CX.
- Define and enforce standards for data quality, customer 360 view, and master data usage within CRM solutions.
- Support pre-sales activities by shaping solution proposals, effort estimates, and high-level architectures for Oracle CX opportunities.
- Guide and mentor functional consultants and configuration teams during implementation and rollout phases.
- Participate in design reviews, impact assessments, and change control processes for enhancements and new features.
- Ensure solutions are scalable, performant, secure, and compliant with organizational and regulatory requirements.
- Work closely with business stakeholders to define roadmaps, release plans, and continuous improvement initiatives for CRM capabilities.
- Support testing strategy by validating functional scenarios, solution integrity, and end-to-end customer journeys.
- Provide thought leadership on Oracle CX capabilities, product roadmap, and industry best practices in CRM and customer experience.

- Strong domain knowledge in CRM and customer experience processes across sales, service, and marketing.
- Ability to operate as a trusted advisor to senior business stakeholders and influence strategic CRM decisions.
- Excellent communication and facilitation skills to lead workshops, design sessions, and stakeholder presentations.
- Proven ability to work in distributed, cross-functional teams and manage multiple initiatives concurrently.
- Strong analytical and problem-solving skills with a structured and detail-oriented approach.
- Ability to balance conceptual architecture thinking with hands-on functional configuration oversight.
- Experience working in agile or hybrid delivery models for CRM implementations.
- Capability to document complex solutions in a clear, concise, and business-friendly manner.

- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; master’s degree is an advantage.
- Extensive functional experience with Oracle CX/CRM platforms, including configuration and solution design.
- Strong understanding of Oracle CX modules such as Sales Cloud, Service Cloud, Marketing, CPQ, and related customer experience capabilities.
- Hands-on experience in designing and implementing integrations between Oracle CX and ERP, middleware, and third-party applications.
- Solid understanding of CRM data models, customer master, data governance, and reporting/analytics needs.
- Familiarity with security, access control, and compliance considerations in CRM solutions.
- Experience in leading or contributing to large-scale Oracle CX/CRM transformation programs.
- Relevant Oracle CX/CRM certifications are preferred.
- Security Clearance Required: None.