User Researcher

Location: London
Work Pattern: Hybrid
Travel Requirements: Occasional client-site travel as required
Security Clearance: BPSS eligible

About Mastek

Mastek is a global provider of enterprise AI, digital, and cloud services, enabling clients to achieve measurable and sustainable returns on their technology investments.

Through our Lead with AI approach, we integrate intelligence across our solutions and operations, enabling ethical, scalable, and domain-driven AI adoption. We partner with leading technology providers to deliver transformative outcomes across Healthcare, Financial Services, Retail, Manufacturing, Higher Education, and the Public Sector.

Guided by our core values of Trust, Value, and Velocity, we foster a culture of collaboration, innovation, continuous learning, and career growth.

About the Role

We are looking for a User Researcher to join our growing User-Centred Design (UCD) practice.

This is an exciting opportunity to support the delivery of user research across a range of digital products and services. Working as part of multidisciplinary Agile teams, you will help uncover user needs, behaviours, and pain points, ensuring insights drive design and product decisions.

The successful candidate will have experience planning and conducting user research, analysing findings, and communicating actionable insights to teams and stakeholders. You'll have a passion for understanding users and helping create accessible, effective digital experiences.

Key Responsibilities

• Plan and deliver user research activities across digital projects and services.
• Conduct qualitative and quantitative research using appropriate methods.
• Support discovery, alpha, beta, and live phases of service development.
• Analyse research findings and help translate insights into recommendations.
• Produce clear research outputs, reports, presentations, and journey maps.
• Facilitate user interviews, usability testing, surveys, and workshops.
• Work collaboratively with Designers, Product Managers, Business Analysts, Delivery Managers, and Developers.
• Contribute to evidence-based decision-making across project teams.
• Advocate for user-centred design principles and best practices.
• Support continuous improvement of research approaches and methods.

Essential Skills & Experience

• Experience delivering user research within Agile multidisciplinary teams.
• Understanding of a range of qualitative and quantitative research methods.
• Experience conducting user interviews, usability testing, and research analysis.
• Ability to synthesise findings into clear and actionable insights.
• Strong communication and stakeholder engagement skills.
• Experience creating research outputs, reports, and presentations.
• Understanding of user-centred design principles and practices.
• Ability to manage multiple research activities and priorities.
• Strong analytical and problem-solving skills.
• Passion for improving products and services through user insight.

Desirable Skills

• Experience working with GDS and/or NHS Service Standards.
• Experience supporting Discovery, Alpha, and Beta phases.
• Public sector and/or healthcare experience.
• Familiarity with accessibility standards and inclusive design principles.
• Exposure to Service Design, Content Design, or Interaction Design.
• Experience using tools such as Mural, FigJam, Dovetail, UserZoom, or similar research platforms.

Qualifications

Essential

• Degree in Psychology, Human Factors, Social Sciences, Research, Design, Digital, or a related discipline, or equivalent practical experience.

Desirable

• User Research certifications.
• UX or Design Thinking certifications.
• Human-Centred Design or UCD certifications.
• Agile delivery or Scrum qualifications.

Why Join Mastek?

• Work on large-scale digital transformation programmes across public and private sector clients.
• Collaborate with experienced multidisciplinary teams.
• Gain exposure to modern technologies, tools, and delivery methodologies.
• Access ongoing learning, professional development, and certification opportunities.
• Contribute to meaningful projects that improve user outcomes.
• Be part of an inclusive culture that values innovation, teamwork, and continuous improvement.
• Enjoy clear career progression opportunities within a global technology organisation.

Our UK Benefits Include

• Competitive salary and annual bonus opportunities
• Hybrid and flexible working options
• Generous annual leave entitlement plus bank holidays
• Company pension scheme with employer contributions
• Private medical insurance (for self and dependants)
• Life assurance cover
• Employee Assistance Programme (EAP)
• Wellbeing initiatives and gym support
• Learning and development programmes, certifications, and professional training
• Employee recognition and reward schemes
• Cycle to Work scheme
• Employee referral bonus programme
• Enhanced family-friendly policies

Diversity & Inclusion

At Mastek, we are committed to building a diverse workforce and creating an inclusive environment where everyone can succeed. We welcome applications from all backgrounds and are proud to be an equal opportunities employer.

We believe diversity drives innovation and are dedicated to fostering a workplace where every employee feels valued, respected, and empowered to make an impact.

If you're passionate about understanding user needs and helping shape digital services through research and insight, we'd love to hear from you.

Apply today and help shape the future with Mastek