Lead Interaction Designer

Location: Hybrid (UK)
Type: Permanent
Company: Mastek

Shape the Future of Digital Experiences at Mastek

At Mastek, we deliver impactful digital transformation programmes across government, healthcare, financial services, and enterprise organisations. We're looking for an experienced Lead Interaction Designer to drive design excellence across complex digital services, champion user-centred design practices, and help shape the future of our growing User-Centred Design (UCD) capability.

This role combines hands-on design leadership with strategic influence, offering the opportunity to define standards, mentor designers, and ensure the delivery of accessible, evidence-led digital experiences that meet user and business needs.

What You'll Do

As a Lead Interaction Designer, you will play a key role in setting the direction for interaction design across multiple products and services.

Key Responsibilities

• Lead the design of intuitive, accessible, and user-centred digital services.
• Champion evidence-led design practices, ensuring user needs remain at the heart of delivery.
• Define and promote interaction design standards, principles, and best practices.
• Provide design leadership, assurance, and quality reviews across multiple teams and programmes.
• Drive consistency through design systems, reusable patterns, and design frameworks.
• Collaborate closely with Product Managers, User Researchers, Service Designers, Content Designers, Engineers, and Delivery teams.
• Support and mentor other designers, helping to build capability and strengthen the design community.
• Influence stakeholders at all levels, advocating for user-centred approaches and design excellence.
• Contribute to the growth and maturity of the UCD practice across Mastek.
• Foster a culture of continuous learning, collaboration, and innovation.

What We're Looking For

Essential Skills & Experience

• Extensive experience delivering interaction design within complex digital environments.
• Strong understanding of user-centred design, accessibility, usability, and prototyping.
• Experience creating and maintaining design systems, reusable patterns, and design standards.
• Proven ability to influence stakeholders and drive positive change through design.
• Experience mentoring or coaching designers and supporting capability development.
• Strong collaborative skills and experience working within multidisciplinary agile teams.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to balance strategic thinking with hands-on design delivery.

Desirable

• Experience working within Government, Financial Services, Healthcare, or other regulated sectors.
• Knowledge of GDS Service Standards and accessibility best practices.
• Experience scaling and embedding User-Centred Design practices across large organisations.
• Experience working on large-scale digital transformation programmes.

Why Join Mastek?

At Mastek, you'll join a collaborative team of digital specialists delivering services that make a real difference to citizens, customers, and businesses.

We offer:

• Competitive salary and benefits package
• Flexible and hybrid working arrangements
• Ongoing learning and development opportunities
• Access to high-profile digital transformation programmes
• Inclusive and supportive working culture
• Opportunity to work alongside talented professionals across Product, Design, Data, Engineering, and Delivery

Apply Now

If you're passionate about creating accessible, user-centred digital services and want to help shape the future of design within a growing digital consultancy, we'd love to hear from you.

Join Mastek and help deliver digital experiences that create meaningful outcomes for users and clients alike.