We are hiring for client side -Location -Bangalore

Exp- 5-8 yrs

Quality Assurance – Agentic AI & Chat (Sierra)

• Job Location – Bangalore

· Deliver quality assurance across Sierra (agentic AI chatbot) and the Service Cloud chat channel

· Focus areas:

· Functional, regression, and integration testing across chat workflows

· End-to-end testing of AI agent conversational flows

· AI/chatbot-specific testing, including:

· Hallucination detection and validation

· Response accuracy and intent matching

· Edge case and adversarial input testing

· Conversation flow integrity and fallback behavior

· Test automation development and maintenance

· Improve test coverage and reduce manual testing effort over time

· Ensure production readiness and QE sign-off for every release