POS System Analyst/Application Engineer

Experience and Skillset

• Hands‑on experience supporting enterprise retail POS systems, with strong expertise in Oracle Xstore across production and pre‑production environments.
• Proven experience in POS application log analysis and comparison, including V21 vs V25 log comparisons, regression validation, and behavioral analysis during upgrades and releases.
• Strong experience designing, building, and maintaining Splunk dashboards and alerts for proactive monitoring of POS applications, integrations, and store operations.
• Advanced ability to write and optimize Splunk SPL queries for deep log analysis, troubleshooting, and operational reporting.
• Working knowledge of SQL queries for backend analysis, reporting, and database data cleanup activities, ensuring data accuracy and consistency.
• Experience monitoring and supporting TSE jobs, including job execution validation and issue identification.
• Exposure to identity and access integrations, including SailPoint, supporting access validation, provisioning processes, and audit requirements.
• Hands‑on experience with payment and tax‑free integrations, including Adyen and Global Blue, ensuring smooth transaction processing and compliance.
• Strong experience working on production issues, performing detailed root cause analysis (RCA), and collaborating with engineering and infrastructure teams to drive resolutions.
• Solid understanding of incident management processes, including issue triage, impact assessment, escalation, and post‑incident documentation.
• Ability to perform basic application and environment troubleshooting using logs, monitoring tools, and system behavior analysis.
• Experience working with related retail platforms and tools such as EDGE, Xcenter, Xenvironment, Xservice, XMobile/MPOS, and enterprise system integrations.

Must‑Haves

• 5+years of hands‑on techno-functional experience with Oracle Xstore POS (V21 & V25) in enterprise retail environments
• 6+ years of strong experience supporting POS systems across production and pre‑production environments
• Proven expertise in V21 vs V25 log analysis, regression validation, and upgrade/release support
• 3+ years of hands‑on Splunk and Datadog experience, including:
• Building dashboards and alerts
• Writing and optimizing SPL queries
• Troubleshooting POS and integration issues
• Minimum 5 years of SQL experience for backend data analysis, reporting, and database cleanup
• Experience monitoring and supporting TSE jobs in production
• Hands‑on experience with payment and tax‑free integrations (Adyen, Global Blue)
• Working knowledge of identity and access management, including SailPoint
• Strong experience handling production incidents, including root cause analysis (RCA)
• Solid understanding of incident management processes (triage, escalation, resolution)
• Experience using logs and monitoring tools for application and environment troubleshooting
• Familiarity with retail platforms and tools such as EDGE, Xcenter, Xenvironment, Xservice, XMobile/MPOS
• Strong analytical, communication, and stakeholder‑management skills