We are seeking an experienced ServiceNow Solution / Platform Architect to lead a strategic data architecture engagement within one of the UK's most high-profile public sector organisations. 

This role is focused on transforming the ServiceNow platform into a trusted enterprise service management capability by establishing a robust data architecture, strengthening CMDB and CSDM maturity, and enabling future platform capabilities including AI, automation, Identity and Access Management, IT Asset Management and Enterprise Service Management. 

Working alongside business stakeholders, process owners, as part of the established UK ServiceNow team, you will define the architectural direction that underpins the organisation's long-term ServiceNow roadmap. 

This is an opportunity to influence a large-scale ServiceNow transformation where the quality of data architecture will directly determine the success of future platform investments. 

You will be responsible for: 

ServiceNow Platform Architecture 

Define the target-state ServiceNow data architecture  

Develop architectural principles for future platform growth  

Establish data standards and architecture guardrails  

Align ServiceNow architecture with enterprise architecture principles 

Review ServiceNow Licensing capabilities to provide: 

Current vs Unused 

Readiness for modernisation i.e., Licensing required   

CMDB and CSDM 

Assess current CMDB maturity  

Develop a roadmap aligned to ServiceNow CSDM 

Rationalise CI structures and relationships  

Improve service dependency visibility  

Data Architecture 

Identify authoritative data sources  

Map end-to-end data flows into ServiceNow  

Document transformation logic  

Define mastering rules  

Produce data lineage documentation  

Assess data readiness for future ServiceNow capabilities  

Data Governance 

Define governance models for ServiceNow data  

Establish Data Owner and Data Steward responsibilities  

Develop RACI models  

Introduce data quality monitoring  

Align with existing organisational governance frameworks  

Recommend retention and sovereignty approaches  

Platform Enablement 

Ensure the platform is architecturally ready for: 

Service Desk Modernisation  

Identity and Access Management integration  

AI Search  

Virtual Agents  

Workflow Automation  

ITOM  

ITAM  

Business Continuity Management  

Strategic Portfolio Management  

Enterprise Service Management expansion 

Stakeholder Leadership 

Engage senior business stakeholders, platform owner and process owners 

Present architecture recommendations to governance boards  

Provide strategic architectural guidance throughout delivery  

Current-state ServiceNow data architecture  

Target-state ServiceNow data architecture and implementation recommendations 

Data flow and integration documentation including source system and integration mapping 

Master vs derived data models  

Data lineage and mastering documentation  

ServiceNow CSDM and CMDB maturity assessment, including data  

Data quality assessment report 

CMDB health assessment  

Data governance framework  

Data ownership model  

RACI matrix  

Business Service Catalogue recommendations  

Platform architecture principles  

Architectural guardrails and design principles 

Prioritised remediation roadmap  

Future capability readiness assessment  

Document on customer purchased subscriptions, outlining unused procured functionality as well as identify products that need procuring to achieve roadmap milestones 

Executive-level findings and presentation packs. 

Experience Required 

Essential: 

Significant experience delivering enterprise-scale ServiceNow architecture  

Proven CMDB transformation and implementation experience  

Proven CSDM transformation and implementation experience  

Experience designing ServiceNow data architecture  

Experience leading consultations on ServiceNow platforms  

Public sector or highly regulated industry experience  

Excellent stakeholder management skills  

Experience developing governance frameworks 

ServiceNow Certified Technical Architect  

Desirable: 

ServiceNow Certified Master Architect  

Certified Implementation Specialist qualifications  

Aligned to The Open Group Architecture Framework (TOGAF)  

ITIL v5 

Experience within UK Government Services