Digital Commerce & Experience Architect – AWS Amazon Connect and FinOps Budgets

12 to 15 Years

United Kingdom

The Digital Commerce & Experience Architect will lead the design and implementation of scalable, secure, and cost-optimized AWS solutions focused on Amazon Connect and Cloud Financial Management (FinOps) Budgets. The role involves partnering with business and technology stakeholders to architect customer-centric digital experiences, optimize cloud spend, and ensure alignment with enterprise architecture standards. Candidate must have relevant experience of 12 to 15 Years.

- Architect end-to-end AWS-based digital commerce and experience solutions leveraging Amazon Connect and related AWS services.
- Design and implement Amazon Connect contact center architectures that support omnichannel customer engagement, high availability, and scalability.
- Define and implement AWS Cloud Financial Management (FinOps) strategies using Budgets and cost management tools to optimize cloud usage and spend.
- Translate business requirements into secure, resilient, and reusable architecture patterns and reference implementations on AWS.
- Collaborate with product owners, business stakeholders, and engineering teams to shape solution roadmaps and technical designs.
- Establish and enforce architecture standards, best practices, and governance for AWS Amazon Connect and FinOps Budgets implementations.
- Provide technical leadership and guidance to development, operations, and support teams throughout the solution lifecycle.
- Conduct architecture reviews, performance assessments, and cost optimization analyses for existing AWS workloads.
- Ensure solutions adhere to security, compliance, and data protection requirements appropriate for the United Kingdom market and enterprise policies.
- Prepare and maintain architecture documentation, diagrams, and design artifacts for all key solutions.
- Support migration and modernization initiatives to move legacy contact center and financial management capabilities to AWS-based architectures.
- Mentor junior architects and technical team members in AWS architecture, Amazon Connect, and FinOps practices.
- Engage with vendors and AWS representatives to stay current with platform capabilities and incorporate relevant innovations into solution designs.

- Strong ability to work with cross-functional teams, including business, operations, and technology stakeholders.
- Excellent communication skills to explain complex architectural concepts to both technical and non-technical audiences.
- Proven experience in stakeholder management and influencing decision-making in a matrixed environment.
- Strong analytical and problem-solving skills with a focus on practical, sustainable solutions.
- Ability to balance customer experience, technical feasibility, security, and cost optimization in solution design.
- Experience in driving architectural reviews, design workshops, and technical governance forums.
- Adaptability to evolving business priorities and emerging AWS services and features.

- Extensive experience as an Architect designing solutions on AWS for digital commerce, customer experience, or contact center environments.
- Hands-on expertise with AWS Amazon Connect, including configuration, integration, and performance optimization.
- Strong knowledge of AWS Cloud Financial Management (FinOps), specifically AWS Budgets and cost management tools.
- Solid understanding of AWS core services (compute, storage, networking, security, monitoring) and their integration with Amazon Connect and FinOps solutions.
- Experience designing secure, compliant architectures aligned with industry standards and organizational policies.
- Proficiency in creating architecture diagrams, solution blueprints, and technical documentation.
- Familiarity with automation, Infrastructure as Code, and CI/CD practices for deploying and managing AWS solutions.
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field; equivalent experience may be considered.
- Relevant AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Security, AWS Certified Cloud Practitioner – FinOps focus) are highly desirable.
- Strong understanding of digital customer journeys, user experience considerations, and how they influence solution architecture.